The small print for bench days.
These apply when you book bench days at /workshop. They sit on top of our general site terms, they’re short, and — like the service — they’re written to be read. You accept them when you book: there’s a box to tick before checkout, and we record the date and the version you accepted against your booking.
What a bench day is
A bench day is seven working hours of our focused attention on your site. It usually falls within a single calendar day, but it doesn’t have to — a day can be worked across more than one date, and we tell you in writing which dates were worked. Booked as a repair, it starts with exploration — reproducing the fault and tracing it to the cause — and moves to fixes; booked as consultancy or design, it holds the work described on your job card.
A bench day is not an emergency call-out, an on-call arrangement, or a guarantee that a specific fault will be fully fixed within the days booked. The repair times on the Workshop page are estimates from experience, not promises — every job is different.
When work starts
Work starts within two working days of your booking, provided we have your job card (the short intake form after checkout) and access to what we need to look at. If access isn’t granted yet, the clock waits — we can’t diagnose a site we can’t see.
The “there’s a date on this” box at checkout is a triage flag, not a paid upgrade: it costs nothing and tells us who to call first. We’ll always tell you your start day by email once the job card is in.
When a day is done
A bench day is complete when its hours have been worked and the written summary has been sent — by email: what was done, what was found, what remains. A bench day is time, bought and spent, not a deliverable held for approval; there is no sign-off step. What to do with what we found, and whether to book more days, is always your call. Whether the day happened is not.
If you withdraw the access we need before booked days are worked, those days count as delivered — we can’t spend hours we’re locked out of.
The first-hour rule
Within the first hour of the first day, if we can see the fault runs deeper than the days you’ve booked can reach, we stop. You get a full refund of everything you paid, a written note on what’s actually wrong, and — only if you want it — a quote for the real job. No partial billing for the hour.
Beyond that: if a job finishes in fewer days than you booked, we refund the whole days we didn’t use. Started days aren’t refundable, because the exploration is most of the work.
Faults and new work
If something we changed on a bench day doesn’t do what the summary says it does, tell us within 14 days and we fix it free. That’s a fault. A change of mind isn’t a fault, and neither is anything the summary lists under “what remains” — that’s new work, and new work needs a new day.
Who owns the work
Everything we make on your bench days is yours to use once those days are paid for in full. If a payment is later reversed, the right to use the work made on the days it paid for ends with it, and the fee remains owed.
Access — never passwords
We don’t accept passwords, by form, email, or any other route. You grant us access from your side — a Shopify collaborator request, a WordPress administrator invite, Analytics or Search Console access — and you can revoke it the moment the job is done. If something genuinely can’t be invited, we’ll ask you to use a one-time self-destructing link, never plain text.
We use the access you grant only for the job you’ve booked. Where the platform allows it, we take a backup or duplicate before changing anything material.
Your data
Working on your site can mean seeing personal data inside it — customer names, orders, addresses. For that data you’re the controller and we act as a processor on your instructions; our data processing addendum applies, and our own handling of your contact details is covered by the privacy notice.
Who the Workshop is for
The Workshop is for businesses. By booking, you confirm you’re buying bench days in the course of business, not as a consumer.
Payment
Bench days are priced in pounds sterling and paid up front through Stripe; the total you’ll pay, including any VAT due, is shown on the checkout page before you commit. Your receipt comes from Stripe, and refunds under these terms go back to the card you paid with.
Where these sit
Where these Workshop terms and the site terms cover the same point, these win for Workshop bookings. If we agree a separate engagement letter or statement of work with you, that document wins over both. Everything else — liability, governing law, the sensible boilerplate — is in the site terms.